CDPHP Ranks Highest in J.D. Power Member Satisfaction Study Two Years in a Row


As a health plan that truly puts our members first, CDPHP is proud to announce that for the second year in a row we’ve ranked “Highest in Member Satisfaction among Commercial Health Plans in New York” by J.D. Power.*

The J.D. Power 2018 Member Health Plan Study measured member satisfaction among 163 health plans in 22 regions across the country. The study examined customer satisfaction in the following areas:

  • Coverage and benefits
  • Provider choice
  • Information and communication
  • Claims processing
  • Cost
  • Customer service

The study showed that satisfaction scores are significantly higher when members view their health plan as a trusted partner. At CDPHP, that means free preventive care, a national network of 825,000 providers, free gyms, and so much more.

After winning the award last year, we were determined to repeat by showing our members why CDPHP is different.

We’re honored by this recognition and vow to continue working each and every day to improve the health of our members.

Thank you for entrusting your health to CDPHP!

*Capital District Physicians’ Health Plan, Inc. received the highest score in New York in the J.D. Power 2017-2018 U.S. Member Health Plan Satisfaction Studies of customers’ satisfaction with their commercial health plan. Visit

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