July 23, 2018 News

CDPHP Ranks Highest in J.D. Power Member Satisfaction Study Two Years in a Row

As a health plan that truly puts our members first, CDPHP is proud to announce that for the second year in a row we’ve ranked “Highest in Member Satisfaction among Commercial Health Plans in New York” by J.D. Power.*

The J.D. Power 2018 Member Health Plan Study measured member satisfaction among 163 health plans in 22 regions across the country. The study examined customer satisfaction in the following areas:

  • Coverage and benefits
  • Provider choice
  • Information and communication
  • Claims processing
  • Cost
  • Customer service

The study showed that satisfaction scores are significantly higher when members view their health plan as a trusted partner. At CDPHP, that means free preventive care, a national network of 825,000 providers, free gyms, and so much more.

After winning the award last year, we were determined to repeat by showing our members why CDPHP is different.

We’re honored by this recognition and vow to continue working each and every day to improve the health of our members.

Thank you for entrusting your health to CDPHP!

*Capital District Physicians’ Health Plan, Inc. received the highest score in New York in the J.D. Power 2017-2018 U.S. Member Health Plan Satisfaction Studies of customers’ satisfaction with their commercial health plan. Visit jdpower.com/awards.

John D. Bennett, MD, FACC, FACP
About the Author

John D. Bennett, MD, FACC, FACP, is president and CEO of Capital District Physicians’ Health Plan, Inc. (CDPHP), an award-winning, physician aligned, not-for-profit health plan based in Albany, NY. Bennett has held the position since 2008 after serving more than 10 years as chair, vice chair, and board member for CDPHP. During his tenure, CDPHP has been ranked among the top-performing health plans in New York and the nation, most recently named #1 in Customer Satisfaction in the 2023 J.D. Power Member Health Plan Study. Under his leadership, CDPHP has also become known as a model employer regionally and nationally and was recently named among the top five Best Companies to Work for in New York by the Society for Human Resource Management, as well as Forbes Best-in-State Employers 2022. Prior to joining CDPHP, Bennett served as founding member and CEO of Prime Care Physicians, PLLC. During his tenure, he co-led a team of 25 cardiologists and helped grow the practice to a 100-physician multi-specialty group. Bennett is board certified by the National Board of Medical Examiners and the American Board of Internal Medicine, with subspecialties in internal medicine and cardiology. He earned his medical degree at SUNY-Downstate Medical Center, Brooklyn, and a Bachelor of Science degree at Rensselaer Polytechnic Institute. Bennett completed an internship and residency in internal medicine and a fellowship in cardiovascular disease at Albany Medical Center. He is a Fellow of the American College of Cardiology and the American College of Physicians. Bennett is currently board chair for the Center for Economic Growth and the Capital Region Chamber, and vice chair for the Palace Theatre. Bennett also serves on the boards of the New York eHealth Collaborative (NYeC), the Alliance of Community Health Plans (ACHP), America’s Health Insurance Plans (AHIP), Rensselaer Polytechnic Institute, and Russell Sage Colleges. Bennett is a member of the New York Public Health and Health Planning Council where he helps shape decisions related to New York State's public health and health care delivery system. Well-known locally and nationally for advancing health care innovation, Bennett was recently named to Crain’s New York Business 2021 Notable in Health Care, as well as the Albany Business Review’s Power 50 list.

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