The CDPHP case management team helps members coping with complex medical situations such as aging, diabetes, cancer, HIV/AIDS, and high-risk pregnancy.
Facing a serious health setback? It is not easy to juggle everything that gets thrown at you following a new diagnosis, surgery, or injury. Members of CDPHP are fortunate to have access to a case management team who can help them get through it.
Whether you are coping with a life-threatening illness, high-risk pregnancy, or acute, short-term problem, our case managers are there to ease the pressure and confusion.
These caring professionals provide support, education, and helpful advice. They will work together to get you the help you need during a complex medical situation.
If you are a CDPHP member and facing issues related to aging, diabetes, cancer, HIV/AIDS, or any other serious health problem, consider using the CDPHP case management program. It is a covered benefit for all CDPHP members.
We can make regular check-in calls to discuss your condition and talk about ways to manage it. With support and education just a telephone call away through the CDPHP Single-source Referral Line, facing a frightening health crisis suddenly becomes a little less overwhelming.
A registered nurse can serve as a liaison between you and your medical team. The nurse can help you locate network providers, and answer questions about your medications, diet, or other needs.
A medical social worker can help you deal with other issues that arise—such as transportation needs and difficulties paying for prescribed drugs—and may recommend programs and services to make your life easier.
For individuals coping with mental health issues, a case manager from the CDPHP behavioral health department can join the team. The goal is to treat “the whole patient,” easing the transition from one health care setting to another. A behavioral health case manager can help you get mental health or chemical dependency care and advise you of help available through community resources.
We may even have an “embedded” case management nurse available at your doctor’s office. CDPHP has placed case management nurses in some of the area’s larger medical practices that participate in our Enhanced Primary Care (EPC) program. This gives our members the chance to meet face-to-face with a CDPHP nurse.
Sometimes a simple conversation and some caring encouragement can make a big difference for someone faced with a serious diagnosis. Here are just a few success stories from our case management department:
Going through some tough times? Reach out and a helping hand will be there to support you for what comes next. You, your practitioner, or a family member may inquire about case management by calling 1-888-94-CDPHP (942-3747).
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