“Kindness and consideration of somebody besides yourself – I think that keeps you feeling young, I really do.”
We’ve all seen it — longer lines and less registers open at the grocery store, the servers at your favorite restaurant trying to keep up, even a quick stop for coffee can turn into a frustrating delay these days.
Doctors’ offices and pharmacies are struggling, too.
While it’s easy to get impatient when things take longer than we’re used to, a kinder approach is to consider all the challenges that the pandemic has forced on the hard-working health care professionals who serve us. By being a patient with patience, you’re not just showing kindness to others — you’re actually helping to keep our community healthier and happier!
As you schedule and attend your doctor visits, try to keep the following five ideas in mind.
Finding time to fit a doctor visit into our busy schedules can be difficult. But imagine how hard it is to schedule hundreds of appointments week in and week out. When we show patience and understanding of what office staff are doing to meet everyone’s needs, they’ll feel less stressed and more appreciated, and can better prioritize appointments to keep all patients as healthy as can be.
When you call for that appointment, you may find yourself on “hold” longer than expected. There are many reasons why this could happen, from staffing shortages to new staff needing training. Again, when we stop to think about these challenges, we’re less likely to take out our frustration on already over-burdened health care workers.
When you go to your appointment, please arrive early and come prepared with all of the info your doctor needs to help you — like a list of your medications, and all the questions you want to ask.
Remember that many doctor offices are seeing increased demands for COVID-19 testing of school age children to get them back to the classroom after exposure or quarantine. In the face of these challenges, your patience and understanding are helping our area schools and students.
Don’t be afraid to let someone know they’ve done a great job! It’s no secret that health care workers are leaving the profession in record numbers due to the stresses of the pandemic. Your kindness, a compliment, or a simple “thank you” could be just the encouragement our health care heroes need.
Dan joined CDPHP as a communications specialist in 2021, continuing a 15-year career as a writer, marketer, and media professional. His work as Creative Director for iHeartMedia was recognized by the American Advertising Federation and National Radio Mercury Awards. Dan is a regular volunteer with United Way and other community groups, and enjoys filling his free time with Adirondack hikes, playing guitar with friends, and capturing glimmer moments with his camera.
While you ask us to be patient what happens when your provider will not even make an appointment as they don’t have enough doctors? They said the patient advocate would call to help me find a new one. No one called. Two weeks later, I called back and received a voicemail. I left a message. Still no return call. How can we feel we are getting the best medical when someone as large as Saratoga Hospital can’t get their act together. I called another Dr. on the Saratoga Hosp. providers list. Dr. Susan Muller, the soonest appointment I could get was November 17th. Is that patient enough? I returned to the list and found another Dr. listed in Schuylerville. I was able to get an appointment with her on May 10th.
Hi Karin, thanks for sharing your concerns and story with us. We certainly know these are challenging times for patients and doctors’ offices alike. I understand a representative from our CDPHP customer service team was able to connect with you this week and offer additional assistance. Please be well, and know that we are always here to help.