Free transportation to and from your doctor appointments

Through Medicaid, you get free transportation to and from Medicaid-covered medical services,
including doctor appointments. To schedule transportation to your next appointment, call
Medical Answering Services (MAS) at the number for the county where you live*:

What to know about your medical transportation benefit through New York State’s Medicaid program:

• The type of transportation available to you depends on your access to a bus line, if you have a disabling condition, and your history using this service.
• In most cases, verification forms are required for taxi and out-of-county services. Your provider can find and print this form by visiting medanswering.com, clicking on Medical Practitioners, and then Forms and Resources.
• Trips may also be booked online by visiting medanswering.com.
• If you feel that you should have access to a different type of transportation (such as a taxi instead of bus passes), you are encouraged to make your preference known.
• Bus passes must be ordered at least five days before your appointment.
• If you use or are approved to use a taxi service, you must schedule your pick-up at least three days before your appointment.

Other important information:

• When scheduling transportation, please make sure you have the following available:
  • Reason for the transportation
  • Date, time, and location of your appointment
  • Preferred transportation vendor
  • Other special instructions needed for the trip
• If you have concerns or a complaint about a recent trip, transportation vendor, or MAS representative, please contact MAS at the number for the county where you live (listed above).
• If the bus is your transportation, please make sure your doctor completes the verification form that is mailed with your bus passes and that it is returned to MAS within a month.
• Please note that transportation can be scheduled for appointments that are outside the county where you live. MAS will provide you with instructions.

Going to the doctor is important!

This free service can help you get to your appointments.

This document is presented by CDPHP® and downloadable here.