February 12, 2019 Network in the Know

The Doctor Is In

Access to quality health care is essential to the health of a community. When experiencing a health issue, patients want to know that they can see their provider/doctor within an appropriate time frame. CDPHP has established access standards to make sure members can access the health care they need when they need it.

CDPHP appreciates your compliance with the following standards. As a reminder, the New York State Department of Health (NYS DOH) monitors all PCP and OB-GYN practices annually to ensure that availability standards are met. During past audits, NYS DOH noted that in some cases, patients were not allowed to make an appointment before producing their past medical records. To ensure your office is compliant, please grant appointments before requesting a patient’s medical records.

Don’t forget that PCP and OB-GYN offices must also provide 24-hour phone coverage for after-hours calls.

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Dan Mussman
About the Author

Dan joined CDPHP as a communications specialist in 2021, continuing a 15-year career as a writer, marketer, and media professional. His work as Creative Director for iHeartMedia was recognized by the American Advertising Federation and National Radio Mercury Awards. Dan is a regular volunteer with United Way and other community groups, and enjoys filling his free time with Adirondack hikes, playing guitar with friends, and capturing glimmer moments with his camera.

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